Frequently Asked Questions
Everything you need to know about the Imperium Network experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal so you can monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Imperium Network accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
How do I contact customer support?
Our dedicated support team is available 24/7 via the 'Contact Us' page on our website or by emailing support@imperiumnetwork.com.